Voices in my Headset (Doodling at work part 3)
This wasn’t worth cleaning up to the fullest I could, but I still wanted to get this up. Doodled this yesterday, right before a supervisor told me I couldn’t draw on the clock. Incidentally, that was also my last day there. Not being allowed to draw wasn’t my reason, but I still stand that it makes no sense that I have to sit still in a chair for seven hours and NOT be allowed to fiddle with my hands in a manner that doesn’t detract from my vocal skills. Ah well, that’s over with.
No, Eva isn’t a representative of anyone I know or worked with there, but all of the personalities of my characters are constantly nagging me from the back of my head. No, wait, ignore that. While I’m talking about a place I don’t work at anymore, there’s something I just want to see if I’ve got straight. Since I was not allowed to use my hands, I started using my head, and I realized: There’s a flaw in the rewards system at the Gulf Coast Readers. I worked as an “agent” that made calls to “customers,” trying to “sell” magazines. Agents are rewarded with monetary bonuses for every sale starting with their third sale of the day. We would repeat a slightly ad libbed pitch to the customer, and once successfully completed without a hang up or outright refusal, we would pass the call up to a “closer,” who completed the sale. Only closers made sales, but agents are rewarded for them. Sounds like a good deal for the agent, who reaps the benefit of the closer’s ability. An issue arises when an agent makes a successful transfer to ta closer but the closer fails and loses the sale. In spite of the agent finishing his or her part of the job, the other person failed and the agent loses the bonus he or she would have otherwise received. I don’t think I can put it into words, and maybe I’m just being overzealous, but it just feels wrong.
Posted on Thursday November 18th